Return Policy
At ChineseTraditionalProducts.com, we value your satisfaction and strive to provide you with high-quality products. If for any reason you are not completely satisfied with your purchase, our Return & Refund Policy makes it simple to request a return or exchange.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order.
To be eligible, items must be:
Unused, unwashed, and in their original condition.
Returned with original tags, packaging, and accessories.
Certain items are non-returnable, including:
Customized or personalized products.
Intimate or personal care items (for hygiene reasons).
Clearance or final sale items.
2. Return Process
Request a Return – Contact our customer service team at [Insert Email] with your order number, product details, and reason for return.
Approval & Instructions – Once your request is approved, we will provide you with the return address and instructions.
Ship the Item Back – Customers are responsible for the return shipping costs unless the product is defective or we shipped the wrong item.
Inspection & Refund – After receiving your return, we will inspect it and notify you of the refund status.
3. Refunds
If approved, refunds will be issued to your original method of payment within 7–10 business days.
Shipping charges are non-refundable, except when the return is due to our error (wrong item or defective product).
If you have not received your refund after the stated period, please contact your bank or payment provider as processing times may vary.
4. Exchanges
If you would like to exchange an item for a different size, style, or color, please contact us.
Exchanges are subject to product availability. If the requested item is unavailable, a refund will be processed instead.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.
We will arrange a replacement or issue a full refund, including shipping costs, once the issue is verified.